I was down at the Women of Faith Breakfast at St. Peter’s this morning. I so enjoy those ladies. I have to say that everyone I have met at St. Peter’s and St. George’s (it’s chapel) have to the most marvelous people. So very welcoming and giving. What a blessing it is to spend time with them.
I’m blogging (actually complaining) on a Saturday because tomorrow, my daughter and I are heading up north for the day to visit with her godparents, who we have not seen for some years. We have kept in touch, but we haven’t seen each other in some time. I am really looking forward to the visit!
So, today’s complaint is the lack of support from AuthorHouse. I believe that I mentioned a few blogs ago about the sale of 1520 books in May and June of this year. It did seem too good to be true, so I kept going out to my sales reports to ensure they were still there. Well, they were still there until September 1st and then they were gone without explanation.
Now, I know that there are any number of things that could have happened, but AuthorHouse cannot seem to provide me with any explanation, although they say their records are auditable. I’m a computer person, so I know a thing or two about programs that update records, and I can assume that they do not have a program that randomly deletes records. That would not be auditable.
There must have been a program run overnight on the 31st of August that deleted my sales and spat out a report that said why. There could be reasons like: they could not fill the order, the books could not be shipped, all the books, or some of them, were returned. Some sort of explanation. That is all that I am asking for, and I want the proof of it. They should have been able to provide me with a report that said something like: The order for 60 books ordered on May 18th 2017 could not be filled, because the printer could not schedule it in time.
It would be interesting if that order was not filled because at the end of July, an order for 60 more books appeared with an order source of ‘AuthorHouse web bonus US.’ that was backdated to May 31st.
Another interesting point is that they claim that the sales were just ‘an error,’ but I also know that that is not true, because someone from AuthorHouse actually called me when the June sales were being made and told me the name of the person purchasing the books. Had I known that they were going to be so dishonest, I would have made sure that I had written down the name of the person who called with their extension and the name of the purchaser.
This is very annoying. Aside from the fact that it should have been royalties of over $7000 US, it is just distressing that I am dealing with a company that is so dishonest. If it is indeed sales that did not go through for some reason, I should be able to not only get an explanation, but a full report, as proof to what happened.
Okay, off my rant. If anyone has had any similar experiences with AuthorHouse, I would like to know about it. I will never deal with them again. I had four books published through them and will find a more reputable company to deal with for future books in this series.
Well, I hope that everyone else has had a more profitable September! God bless!